Política de reembolso

We are dedicated to offering a fair and compliant return and refund policy in line with U.S. market standards and Google Merchant Center requirements.

Pre-Shipment Order Cancellation

Orders may be canceled before shipment for any reason. If canceled at this stage, a full refund will be issued without any fees.

30-Day Return and Exchange Policy

Customers have up to 30 days after receiving their home products to request a return or exchange, provided all conditions are satisfied.

Damaged or Incorrect Items

If a product arrives damaged or unusable, or if an incorrect item is delivered, customers may request a full or partial refund or a replacement, depending on the situation.

Return Conditions

Products must be unused and in original condition.

Original packaging is recommended but not mandatory if proper protective packaging is used.

All accessories and documentation must be included.

Product labels must remain intact.

Return Request Process

Request Submission

Submit your request via email with your order number and a detailed explanation, or contact our support team by phone.

Review and Approval

We will verify order details, confirm eligibility, and assess product condition.

Return Shipment

If approved, follow the provided return instructions. Use protective packaging and include all necessary information.

A return label is provided with your order. If unavailable, contact customer support.

Use a trackable shipping service whenever possible.

Refund Processing

Refunds are processed after inspection of returned items.

Refund Details

Timeframe: 1–5 business days after approval.

Method: Original payment method.

Shipping Cost Policy

Customer Responsibility: Return shipping costs are paid by the customer.

Company Responsibility: If due to our error or product defects, we cover all costs and provide full compensation or replacement.

Rejected Returns: Items that are damaged by the customer or fail to meet return standards will not be accepted.

Support

For further assistance, please contact our customer support team.

Phone:+1 (214) 557-9990

Email:customer@urbiho.com

Address:14000 Noel Rd #514,Dallas,TX 75240,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)