Order Cancellation Policy

We aim to provide a clear and transparent cancellation process for all customers. Please review the following information regarding order cancellations and refunds.

Cancellation of Orders Prior to Shipment

If your order has not yet been shipped, you are eligible to request a cancellation. You can submit your request through our customer service channels. Once your request is approved, you will receive a full refund of the total amount paid, without any cancellation fees.

Cancellation of Orders After Shipment

Once an order has been shipped, it cannot be canceled. However, you may initiate a return after receiving your order. Please follow the return instructions included with your shipment or contact our customer service team for assistance.

Refund Information

Processing Time: Refunds will be processed within 1–5 business days after approval of your cancellation request.

Return of Funds: Refunds will be issued to your original form of payment. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Contact Information

If you have any questions or need assistance regarding order cancellations, please do not hesitate to contact us through our customer support channels.

Phone:+1 (214) 557-9990

Email:customer@urbiho.com

Address:14000 Noel Rd #514,Dallas,TX 75240,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)